Bring your real-world projects and challenges to the table and work collaboratively towards solutions.

Getting Better Results from AI

Predictable Outcomes from Unpredictable AI: How do you get reliable results from an inherently unreliable system? This session tackles the chaos of non-deterministic AI, sharing tactics to tame its randomness and leverage its power for predictable, high-impact outcomes.

• • Phoebe Korn, Team People

Prompt Engineering: Getting Better Results: Prompt engineering is one of the most practical and misunderstood skills in working with AI. We’ll focus on how structure, context, iteration, and constraints influence AI outputs, and where prompt design can (and can’t) compensate for model limitations.

• • Irina Dymarsky, AVIXA
  • Leon Malahais, AVIXA

Virtual Colleagues, Real Results: AI agents are emerging as “virtual colleagues” capable of supporting sales, engineering, and operations with domain-specific expertise. This discussion explores how to design, train, and govern these AI teammates to ensure accuracy, consistency, and real business impact—without losing the human context that drives successful outcomes.

• • Bill Fons, CTI

Applying AI in Real‑World Operations

Building the AI-Powered Workplace: Chat directly with the Microsoft product team about what’s working—and what isn’t—as your organization moves toward an AI‑powered workplace. Share real‑world challenges and lessons learned around in‑office coordination, modern meeting spaces, and how Microsoft’s workplace tools fit together. 

• • Matt Slomka, Microsoft

AI & Cloud Management: Tools, Tricks, and the Future of AV Device Control: How are AV teams using cloud management platforms today, and where can AI make the biggest difference? Join this interactive roundtable to share your challenges, successes, and ideas with peers as we discuss what is working, what is changing, and what is still needed.

• • Andrew Gross, Xyte
  • Steven Hoenig, Legrand

AI-Powered Troubleshooting Workflows: Bring your support challenges to identify ways AI can support faster, more consistent AV troubleshooting. We’ll discuss where AI meaningfully improves time to resolution, and where human expertise is still essential, and what a realistic, low‑risk AI‑assisted troubleshooting workflow looks like today.

• • Erik DeGiorgio, NetSpeek

Strategy & Planning: People, Priorities, and What Comes Next

AI Readiness & the Human Reality: This roundtable cuts through the AI hype to explore what’s really driving adoption inside organizations today: pressure, fear of falling behind, quiet resistance, and unspoken anxiety about roles and relevance. We’ll talk candidly about shadow AI, trust gaps, and what past technology rollouts can teach us about why people actually use new tools.

• • Sharath Abraham, Jabra

Strategic AI Planning: Staying Ahead of Customers: Identify and prioritize AI opportunities that actually matter, before customers, competitors, or internal teams force the conversation. Compare approaches for spotting high value use cases, filtering out “shiny objects,” and aligning AI initiatives with real customer needs and business strategy.

• • Julian Phillips, AVI-SPL

Ask Me Anything: Bring Your AI Questions: This open table discussion is designed for attendees with specific AI questions, fuzzy ideas, or real world challenges they haven’t quite solved yet. Bring what’s on your mind: strategy, tools, workflows, politics, or “is this a good idea?” and work through it with input from peers at the table.

• • Blaine Brown, CTI