The discovery phase makes or breaks AV projects, yet many technology professionals struggle to uncover the real requirements hiding beneath surface-level requests like "we need better video conferencing." Stakeholders often can't articulate what they actually need, operational challenges go unmentioned until installation begins, and critical user workflows remain undiscovered until go-live failures occur. The result? Costly redesigns, scope creep, user dissatisfaction, and systems that don't match how people actually work.

This hands-on session teaches proven facilitation techniques for conducting discovery sessions that reveal genuine user needs, organizational constraints, and success criteria before design begins. Through role-playing exercises and real-world scenarios, participants will practice active listening strategies, stakeholder interview methods, and collaborative workshop facilitation that transforms vague requests into actionable requirements. You'll learn how to navigate conflicting stakeholder priorities, ask questions that uncover hidden assumptions, and document findings in ways that drive consensus and inform design decisions.

Whether you're a consultant conducting formal discovery, an integrator meeting with clients, or an internal technology manager gathering requirements from business units, you'll leave with structured frameworks, question templates, and facilitation tools you can immediately apply to your next project.

Admission is subject to room capacity and available on a first‑come, first‑served basis.