FAQs and Support


Support is available from 9 a.m.-5 p.m. Eastern Time.


General Information

When is InfoComm Connected? 

InfoComm 2020 Connected is scheduled June 16-18, 2020 as a virtual online experience.  

Do I need to register for InfoComm Connected? 

All individuals interested in experiencing InfoComm 2020 Connected must register.

If I was registered for InfoComm 2020, do I still need to register for InfoComm Connected?  

Yes, you must still register for InfoComm Connected (it’s free). 

How much does it cost to attend InfoComm Connected?  

InfoComm Connected is FREE to register for everyone. 

Does InfoComm Connected support languages other than English? 

There will be some sessions offered in other languages such as Spanish, German, Italian, and French. See the list of non-English sessions.The online platform itself will be presented in English. 

What happens after June 18? 

The platform will remain active through August 21, 2020. All sessions will be recorded and remain available for viewing, including all exhibitor presentations. All of the matchmaking and meeting scheduler functions will also be fully active through August 21.  

How many people are attending InfoComm Connected? 

InfoComm 2020 Connected is the inaugural virtual online event for AVIXA and we anticipate thousands of industry professionals from around the world to converge online June 16-18.  InfoComm typically attracts more than 44,000 registered attendees at its annual event which alternates locations between Las Vegas and Orlando. 

Are you having InfoComm Connected in 2021? 

We will conduct a series of surveys and analyze the results to make the best decision on future virtual and hybrid events produced by AVIXA.   

How do I register for the individual classes and events I want to attend? 

All individual classes and events are free to attend, and no separate registrations are needed. Once you register for InfoComm 2020 Connected, you will have access to the virtual show with all individual classes and events. 

After I register, how do I access the sessions and events?   

Starting June 16, visit infocommshow.org/connected and log in to your account. Your login credentials are your email address and registration confirmation number. Once you have logged in, click on Content in the top navigation. You will see the full schedule of sessions and events.

Click here you don't have your registration confirmation number.

Technical Questions 

How do I attend InfoComm Connected? 

Visit infocommshow.org/connected starting June 16 to log into the event. Your login credentials are your email address and registration confirmation ID. 

Is there a special plug-in that I need to attend InfoComm Connected? 

No, an up-to-date web browser is the only requirement to participate in InfoComm Connected.

Do I need a webcam to experience InfoComm Connected?

No, you do not need a webcam and can attend in audio-only format.

Can I attend InfoComm Connected on a mobile device?

Yes, the site can be viewed on a mobile device and will be formatted for mobile viewing. 

Content, Education Sessions and CTS RUs

Can I earn RUs for attending InfoComm Connected sessions? 

Yes! Most of the sessions in the InfoComm Connected content program offer renewal units. Search the content program now to see which sessions offer RUs.

Please note: You must attend the live scheduled broadcast of the session in order to earn RU credit for attendance. Recorded content, or sessions viewed on demand, do not provide renewal units. 

What is the time zone for InfoComm Connected sessions? 

All session times are listed in Eastern Daylight Time (UTC). Sessions are offered throughout the day starting at 6 a.m. ET and running until 10 p.m. in order to reach all areas of the world. 

When will I receive my CTS RUs? 

Your earned certification renewal units are based on live session attendance and will appear on your AVIXA transcript four to five weeks after the event. Please make sure that the email used on your event registration matches the email on your AVIXA record. To confirm, check your AVIXA dashboard

Will all the sessions be recorded? 

Yes, all sessions will be recorded and posted as an on-demand video available on the InfoComm Connected site until August 21, 2020. 

I missed the beginning of a session. Can I watch it later? 

Yes, after each session has concluded it will be posted as an on-demand video available on the InfoComm Connected site until August 21, 2020. 

I want to ask a question during a session – how do I do that? 

All sessions will have a chat feature, giving you the ability to chat with other attendees and ask questions via the chat box.  

I want to ask a question after a session – is that possible? 

You can contact the session speakers through the InfoComm Connected matchmaking tool or by using the social media links the speaker has provided on their bio.  

Will there be more online content from AVIXA after InfoComm Connected? 

As always, AVIXA is dedicated to providing inspiration and education through our digital content. We are significantly increasing the number of webinars and videos, as well as continually updating our library of AV training courses. To learn more about our upcoming events, please visit us at avixa.org/events

AVIXA at InfoComm Connected 

Do I need to be an AVIXA member to attend InfoComm Connected? 

No, attendance is open and free to all. 

How do I learn more about AVIXA at InfoComm Connected?  

Search for the AVIXA booth in the exhibitor list to find information about membership, market intelligence, AVIXA councils and more. 

When are the AVIXA Awards? 

Wednesday, June 17, 2020 at 5 p.m. Eastern Time

When is the AVIXA Foundation Virtual 5K? 

Tues., June 16-Wed., June 17. Get the details.

For Exhibitors 

Do I earn priority points for InfoComm 2020 Connected?  

Just like the InfoComm show, your paid participation in InfoComm 2020 Connected means you'll earn Priority Points (used to determine the order in which you can rebook booth space at future InfoComm shows). 

Exhibitors will earn:

  • 1 point for every $3,000 of contracted and fully-paid investment in InfoComm 2020 Connected (upgrades to Enhanced and Premier level and sponsorships) 
  • 5 points for fully paid participation (upgrades to Enhanced and Premier level or sponsorship) 

Points will not be earned by exhibitors who participate in InfoComm 2020 Connected at the basic (complimentary) level.

How do schedule meetings?

Please check out our Matchmaking best practices.

Do I need to register my booth staff?  

Exhibitor registration closed on June 18. If you have additional staff that would like to access the platform, they should register as an attendee.

Who do I contact if I have questions? 

Please contact the Account Services team

Show Rules

By registering for InfoComm 2020 Connected, you consent to InfoComm's collection and storage of the data on this form. Registration and attendance at or participation in AVIXA meetings and other activities constitutes an agreement by the registrant to InfoComm's use and distribution (both now and in the future) of the registrant's or attendee's image or voice in photographs, videotapes, electronic reproductions or audiotapes of such. 
By registering for InfoComm 2020 Connected, you permit AVIXA and its partners to provide your contact information to exhibitors who may send you products or services that may be of interest to you. If you visit exhibitors' virtual booths during InfoComm 2020 Connected, your information will be shared with the exhibitors that you visited. 
Registration for this event is intended for AV service providers and end users. If you are a technology manufacturer, you must be an exhibitor to attend.

AVIXA Harassment Statement

This statement applies to speakers, staff, volunteers, guests, members, contractors, exhibitors, government and attendees.

AVIXA, the owner of InfoComm, is committed to providing a professional environment free from physical, psychological and verbal harassment either in person or online. AVIXA will not tolerate harassment of any kind, including but not limited to harassment based on ethnicity, religion, disability, physical appearance, gender, or sexual orientation. This policy applies to all participants and attendees at AVIXA conferences, meetings and events, either in-person or online. Harassment includes offensive gestures and verbal or typed comments, deliberate intimidation, stalking, following, inappropriate photography and recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome attention. Participants requested to cease harassing behavior are expected to comply immediately, and failure will serve as grounds for revoking access to the AVIXA event.

Attendees, speakers, staff, volunteers, guests, members, and contractors are encouraged, but, not required, to inform the harasser that their conduct is unwelcome. Regardless of whether the harasser is directly confronted, speakers, staff, volunteers, guests, members, contractors, attendees must promptly report the conduct to AVIXA event management to enable the AVIXA to investigate and address the conduct.  Please email us to report harassment.

When notified of individuals engaging in harassing behavior, AVIXA may take any action they deem appropriate, ranging from a simple warning to expulsion from the current and/or future AVIXA meetings, conferences and events. Decisions to ban individuals from future AVIXA events is in the sole discretion of AVIXA.

InfoComm Las Vegas FAQs

Why did InfoComm 2020 get cancelled and not postponed?

We made the decision to cancel InfoComm 2020 as a result of the COVID-19 pandemic.  AVIXA recognizes a responsibility to contribute to a reduction in the spread of the virus and prioritizes the health and safety of our attendees, exhibitors, partners and staff.   

Like many, we had remained optimistic that the show would go on and we continued to monitor recommendations from the local health authorities, the WHO and CDC, but the extreme circumstances of today’s reality have led to a different path forward. While we explored the option to postpone the event until later in the year, this was not realistic given InfoComm’s size and the lack of possible venues. Both the current and likely future environment of economic hardships, travel, spending freezes, and uncertainty with the COVID-19 virus made it clear to us and our partners that not proceeding with InfoComm 2020 was the best decision at this time.

What happens now?

We are exploring all possible alternatives to deliver the high-caliber education, product information and engagement that InfoComm normally offers. We realize that while it will not be the same as experiencing InfoComm in person, we are committed to serving our industry and our members by working hard to help cover the void left by a cancellation. We ask for your patience during this unprecedented and still rapidly evolving period as we explore new programming.  

Please check this website for future updates about InfoComm and new engagement opportunities as they become available. Additional resources to support those affected by COVID-19 are posted and continually updated on the AVIXA website as well. 

Looking ahead, we invite you to mark your calendars for InfoComm 2021 in Orlando when we will have the opportunity to connect in person.   

Conference: June 12-18 | Exhibits: June 16-18 
Orange County Convention Center 
Orlando, Florida, USA 


I’m an attendee who has purchased an Exhibit Hall Pass, a Three-Day Course, the Seminar & Workshop Package, a Tour or admission to TIDE. What should I expect? 

All paid InfoComm 2020 registrations should have received a refund at this time (except for AVIXA memberships, which are non-refundable). If you have not received a refund on your InfoComm 2020 registration and believe you are due one, please contact infocomm@compusystems.com or +1 224.563.3108 or +1 855.225.1430, Monday-Friday, 9 a.m.– 5 p.m. CT.

For questions regarding AVIXA membership, please contact membership@avixa.org.

I registered to take the CTS exam onsite at InfoComm. What should I do? 

The AVIXA certification department will be waiving restrictions and fees associated with exam extensions during this time. Please note that only certification staff can issue extensions, so you must also contact certification@avixa.org if an extension is required. 

What should I do if I receive a message from someone claiming to represent InfoComm about the show moving online and asking me to pay for this access?

Our InfoComm 2020 Connected virtual event will be held on June 16-18 and will be free for all attendees.

If you receive communication from anyone but AVIXA or InfoComm, please be cautious — this may be an example of an emerging scam targeting attendees and exhibitors of many of the large events and gatherings that have been cancelled around the world due to the COVID-19 pandemic crisis. If you receive a communication from anyone claiming to be an InfoComm representative and asking you to provide payment, we encourage you to reach out to us directly to confirm those details.


I have made travel arrangements through InfoComm. What should I do now? 

All travel arrangements including air and hotel accommodations made through InfoComm via Direct Travel and/or onPeak are entitled to a full refund and will be cancelled without further fees or penalty.   

Hotel Reservations 

If you reserved a room via onPeak, InfoComm’s official housing vendor, you will receive an email confirming your reservation(s) has been cancelled. You do not need to take further action. If you have further questions, please contact onPeak representatives at +1 855.992.3353 Toll-Free or +1 312.527.7300 or email infocomm@onpeak.com

Air Travel Reservations 

For speakers, partners, etc. for which InfoComm booked your air reservations, please contact a travel representative via Direct Travel at jetsetters@dt.com or +1 877.410.8188 or  +1 703.650.5350. They are available from 8:30 a.m. 7:00 p.m. ET, Monday - Friday (excluding holidays). 

If your air reservations or hotel accommodations were planned through another method, please contact those vendors directly. 


I’m an exhibitor and/or sponsor. Can I expect a refund? 

Upon cancellation of InfoComm 2020 on March 30, 2020, we provided exhibitors with two different options of how to handle their InfoComm 2020 investment (exhibit space, sponsorship, Manufacturers’ Training sessions, and meeting/Audio Demo rooms):

  • Refund – InfoComm 2020 contracted and fully-paid exhibitors will be refunded less a pro-rata share of expenses incurred by AVIXA for exhibit space (exhibitors are eligible for a refund for their fees paid for sponsorships, audio demo and exhibitor meeting rooms).
  • Transfer - InfoComm 2020 contracted and fully-paid exhibitors can transfer their payments less a pro-rata share of expenses incurred by AVIXA to InfoComm 2021.

How long will it take to process refunds?

We remain committed to the industry at large and to you, our exhibitor community. While we cannot control the timing of all these conversations nor their outcome, we can control when you need to act on them. With that in mind, we are making the following adjustments to accommodate the needs of all exhibitors that were confirmed to exhibit at InfoComm 2020. 

Here is a list of changes we are making:

  • On or before July 24, AVIXA will inform all exhibitors of exactly what the pro-rata expense will be.
  • August 7 is the new deadline for exhibitors to decide to either receive a refund or transfer fees to InfoComm 2021 (and earn the priority point bonus).

When do I need to decide if I want a refund or transfer to 2021?  *** NEW DEADLINE! ***

You must notify InfoComm by August 7, 2020 with your decision. If we do not hear from you by August 7, we will consider this as a cancellation and will process a refund for you. 

I ordered catering/internet/floral or other exhibitor services. Who should I contact?

If you have requested or secured services with preferred vendors such as Freeman, Freeman AV, LVCC, CompuSystems (Lead Retrieval), Photography, Floral, Centerplate, Cox Business, we encourage you to reach out to them directly for questions related to refunds and contracted services. A list of approved vendors with their contact information can be found here.

I plan on exhibiting at InfoComm 2021 in Orlando. What’s next?   *** NEW DATES! ***

InfoComm 2021 Space Selection will begin the week of August 17, 2020 and take place over a 30-day period in Priority Point order. This will delay the deposit payments for InfoComm 2021 with the first deposit due October 16, 2020.

For additional questions, please contact your account manager. You can also send an email to exhibitsales@avixa.org.

account managers

Will I earn priority points for my planned participation at InfoComm 2020? 

Yes! InfoComm 2020 exhibitors will earn priority points based upon their 2020 contracted and fully-paid investment in exhibit space, meeting and audio demo room space, sponsorship opportunities, AVIXA membership and participation in the show in accordance with the exhibitor contract as follows:

  • Exhibitors will receive 1 priority point for every $3,000 of show-related investment contracted and fully paid for the U.S. InfoComm 2020 show annually (Show investment includes exhibit booth space, sponsorship, meeting rooms, audio demo rooms and Manufacturers’ Training sessions)*
  • Exhibitors will receive 5 priority points for participating and being fully paid (as of the date of InfoComm cancellation) in the 2020 U.S. InfoComm show*
  • If you are not fully paid as of the time of cancellation and as stipulated in the exhibit contract, priority points will not be earned for 2020
  • AVIXA Membership points**:
    • Priority Points for Bronze Membership: 2.5
    • Priority Points for Silver Membership: 5.0
    • Priority Points for Gold Membership: 10.0

*Companies that cancelled prior to March 1 are not eligible to receive priority points.
**Companies with a membership in good standing at the time of their scheduled appointment time are eligible to earn AVIXA Membership points.

Are there any incentives for InfoComm 2020 Exhibitors?

Yes! InfoComm 2020 contracted and fully paid exhibitors who transfer their payments to InfoComm 2021 will receive extra priority points. Exhibitors will receive, as a one-time bonus, the same amount of priority points as earned in 2020 (excludes AVIXA membership bonus points), essentially doubling the number of points for 2020 for investment and participation. These points will be used to create the priority listing for the scheduled appointment times for space selection for InfoComm 2021.

NOTE: All money paid for 2020 must be transferred to the 2021 show to obtain the bonus priority points. You cannot transfer money paid for the InfoComm 2020 physical event to the InfoComm 2020 Connected virtual event.

The deadline for decisions to either receive a refund or transfer payments to InfoComm 2021 is August 7, 2020.


Attendees: For registration questions or refunds, please contact Compusystems at  +1 224.563.3108 or +1 855.225.1430 or email infocomm@compusystems.com, Monday-Friday, 9 a.m.– 5 p.m. CT. 

Exhibitors: Please contact InfoComm Account Services at +1 703.273.7200 or email exhibitsales@avixa.org, Monday-Friday, 9 a.m.-5 p.m. ET. 

AVIXA Members: Please contact your AVIXA regional manager, email us at membership@avixa.org or call us at +1 703.273.7200 , Monday-Friday, 9 a.m.– 5 p.m. ET.