InfoComm 2020 FAQs

Why did InfoComm 2020 get cancelled and not postponed? 

We made the decision to cancel InfoComm 2020 as a result of the COVID-19 pandemic.  AVIXA recognizes a responsibility to contribute to a reduction in the spread of the virus and prioritizes the health and safety of our attendees, exhibitors, partners and staff.   

Like many, we had remained optimistic that the show would go on and we continued to monitor recommendations from the local health authorities, the WHO and CDC, but the extreme circumstances of today’s reality have led to a different path forward. While we explored the option to postpone the event until later in the year, this was not realistic given InfoComm’s size and the lack of possible venues. Both the current and likely future environment of economic hardships, travel, spending freezes, and uncertainty with the COVID-19 virus made it clear to us and our partners that not proceeding with InfoComm 2020 was the best decision at this time.  

What happens now? 

We are exploring all possible alternatives to deliver the high-caliber education, product information and engagement that InfoComm normally offers. We realize that while it will not be the same as experiencing InfoComm in person, we are committed to serving our industry and our members by working hard to help cover the void left by a cancellation. We ask for your patience during this unprecedented and still rapidly evolving period as we explore new programming.  

Please check this website for future updates about InfoComm and new engagement opportunities as they become available. Additional resources to support those affected by COVID-19 are posted and continually updated on the AVIXA website as well. 

Looking ahead, we invite you to mark your calendars for InfoComm 2021 in Orlando when we will have the opportunity to connect in person.   

Conference: June 12-18 | Exhibits: June 16-18 
Orange County Convention Center 
Orlando, Florida, USA 


I’m an attendee who has purchased an Exhibit Hall Pass, a Three-Day Course, the Seminar & Workshop Package, a Tour or admission to TIDE. What should I expect? 

All paid InfoComm 2020 registrations should have received a refund at this time (except for AVIXA memberships, which are non-refundable). If you have not received a refund on your InfoComm 2020 registration and believe you are due one, please contact or +1 224.563.3108 or +1 855.225.1430, Monday-Friday, 9 a.m.– 5 p.m. CT.

For questions regarding AVIXA membership, please contact   


I registered to take the CTS exam onsite at InfoComm. What should I do? 

The AVIXA certification department will be waiving restrictions and fees associated with exam extensions during this time. Please note that only certification staff can issue extensions, so you must also contact if an extension is required. 


What should I do if I receive a message from someone claiming to represent InfoComm about the show moving online and asking me to pay for this access? 


Our InfoComm 2020 Connected virtual event will be held on June 16-18 and will be free for all attendees. Registration for this event will be open soon.

If you receive communication from anyone but AVIXA or InfoComm, please be cautious — this may be an example of an emerging scam targeting attendees and exhibitors of many of the large events and gatherings that have been cancelled around the world due to the COVID-19 pandemic crisis.  If you receive a communication from anyone claiming to be an InfoComm representative and asking you to provide payment, we encourage you to reach out to us directly to confirm those details. 


I have made travel arrangements through InfoComm. What should I do now? 

All travel arrangements including air and hotel accommodations made through InfoComm via Direct Travel and/or onPeak are entitled to a full refund and will be cancelled without further fees or penalty.   

Hotel Reservations 

If you reserved a room via onPeak, InfoComm’s official housing vendor, you will receive an email confirming your reservation(s) has been cancelled. You do not need to take further action. If you have further questions, please contact onPeak representatives at +1 855.992.3353 Toll-Free or +1 312.527.7300 or email

Air Travel Reservations 

For speakers, partners, etc. for which InfoComm booked your air reservations, please contact a travel representative via Direct Travel at or +1 877.410.8188 or  +1 703.650.5350. They are available from 8:30 a.m. 7:00 p.m. ET, Monday - Friday (excluding holidays). 

If your air reservations or hotel accommodations were planned through another method, please contact those vendors directly. 


I’m an exhibitor and/or sponsor. Can I expect a refund? 

Upon cancellation of InfoComm 2020 on March 30, 2020, we provided exhibitors with two different options of how to handle their InfoComm 2020 investment (exhibit space, sponsorship, Manufacturers’ Training sessions, and meeting/Audio Demo rooms):

  • Refund – InfoComm 2020 contracted and fully-paid exhibitors will be refunded less a pro-rata share of expenses incurred by AVIXA for exhibit space (exhibitors are eligible for a refund for their fees paid for sponsorships, audio demo and exhibitor meeting rooms).
  • Transfer - InfoComm 2020 contracted and fully-paid exhibitors can transfer their payments less a pro-rata share of expenses incurred by AVIXA to InfoComm 2021. 


How long will it take to process refunds?

We remain committed to the industry at large and to you, our exhibitor community. While we cannot control the timing of all these conversations nor their outcome, we can control when you need to act on them. With that in mind, we are making the following adjustments to accommodate the needs of all exhibitors that were confirmed to exhibit at InfoComm 2020. 

Here is a list of changes we are making:

  • On or before July 24, AVIXA will inform all exhibitors of exactly what the pro-rata expense will be.
  • August 7 is the new deadline for exhibitors to decide to either receive a refund or transfer fees to InfoComm 2021 (and earn the priority point bonus).  


When do I need to decide if I want a refund or transfer to 2021?  *** NEW DEADLINE! ***

You must notify InfoComm by August 7, 2020 with your decision. If we do not hear from you by August 7, we will consider this as a cancellation and will process a refund for you. 


I ordered catering/internet/floral or other exhibitor services. Who should I contact?

If you have requested or secured services with preferred vendors such as Freeman, Freeman AV, LVCC, CompuSystems (Lead Retrieval), Photography, Floral, Centerplate, Cox Business, we encourage you to reach out to them directly for questions related to refunds and contracted services. A list of approved vendors with their contact information can be found here.   


I plan on exhibiting at InfoComm 2021 in Orlando. What’s next?   *** NEW DATES! ***

InfoComm 2021 Space Selection will begin the week of August 17, 2020 and take place over a 30-day period in Priority Point order. This will delay the deposit payments for InfoComm 2021 with the first deposit due October 16, 2020.


For additional questions, please contact your account manager.

account managers 

You can also send an email to   

Will I earn priority points for my planned participation at InfoComm 2020? 

Yes! InfoComm 2020 exhibitors will earn priority points based upon their 2020 contracted and fully-paid investment in exhibit space, meeting and audio demo room space, sponsorship opportunities, AVIXA membership and participation in the show in accordance with the exhibitor contract as follows: 

  • Exhibitors will receive 1 priority point for every $3,000 of show-related investment contracted and fully paid for the U.S. InfoComm 2020 show annually (Show investment includes exhibit booth space, sponsorship, meeting rooms, audio demo rooms and Manufacturers’ Training sessions) * 
  • Exhibitors will receive 5 priority points for participating and being fully paid (as of the date of InfoComm cancellation) in the 2020 U.S. InfoComm show* 
  • If you are not fully paid as of the time of cancellation and as stipulated in the exhibit contract, priority points will not be earned for 2020 
  • AVIXA Membership points**: 
    • Priority Points for Bronze Membership:2.5 
    • Priority Points for Silver Membership:  5.0 
    • Priority Points for Gold Membership:     10.0 

*Companies that cancelled prior to March 1 are not eligible to receive priority points. 
**Companies with a membership in good standing at the time of their scheduled appointment time are eligible to earn AVIXA Membership points 


Are there any incentives for InfoComm 2020 Exhibitors?

Yes! InfoComm 2020 contracted and fully paid exhibitors who transfer their payments to InfoComm 2021 will receive extra priority points. Exhibitors will receive, as a one-time bonus, the same amount of priority points as earned in 2020 (excludes AVIXA membership bonus points), essentially doubling the number of points for 2020 for investment and participation. These points will be used to create the priority listing for the scheduled appointment times for space selection for InfoComm 2021.

NOTE: All money paid for 2020 must be transferred to the 2021 show to obtain the bonus priority points. You cannot transfer money paid for the InfoComm 2020 physical event to the InfoComm 2020 Connected virtual event.

The deadline for decisions to either receive a refund or transfer payments to InfoComm 2021 is August 7, 2020.


Attendees: For registration questions or refunds, please contact Compusystems at  +1 224.563.3108 or +1 855.225.1430 or email, Monday-Friday, 9 a.m.– 5 p.m. CT. 

Exhibitors: Please contact InfoComm Account Services at +1 703.273.7200 or email, Monday-Friday, 9 a.m.-5 p.m. ET. 

AVIXA Members: Please contact your AVIXA regional manager, email us at or call us at +1 703.273.7200 , Monday-Friday, 9 a.m.– 5 p.m. ET.