InfoComm 2021 FAQs

When will InfoComm 2021 take place? 

Conference: October 23-29 
Exhibits: October 27-29 
Orange County Convention Center, Orlando, Florida, USA 

Why did InfoComm 2021 get postponed? 

We made the decision to postpone InfoComm 2021 due to the continued impact of the COVID-19 pandemic in the U.S. While third-party research indicates a high confidence level for attendees to return to in-person events in 2021, we also acknowledge the delay in the widespread distribution and administration of the COVID-19 vaccines within the U.S. which may influence an individual’s ability and willingness to travel to InfoComm.  

It is our commitment to deliver a highly valuable platform for commerce, learning, and camaraderie that drove us to consider alternate dates. We expect the U.S. to be further along in the battle against the pandemic in October than in June, allowing us to deliver fully on the priorities of bringing the community together in person.  

Read the letter from AVIXA's CEO, David Labuskes.

Please check back with us here for continued updates about InfoComm 2021 and join our mailing list to be notified when registration opens.

Will InfoComm 2022 be rescheduled?

No, InfoComm 2022 will take place as planned, with education June 4-10 and Exhibits June 8-10 at the Las Vegas Convention Center.

Registration and Hotel Reservations

Registration for InfoComm 2021 will open officially in June.   

Did you know? AVIXA Members receive discounts on InfoComm education. To become a member or for questions regarding AVIXA membership, please contact   

Hotel Reservations 

If you are an exhibitor and made your hotel booking through OnPeak (the official InfoComm housing vendor) your hotel reservation has been canceled on your behalf. If you have questions, please contact onPeak representatives at +1 855.992.3353 (Toll-Free) or +1 312.527.7300 or email


I’m an exhibitor and/or sponsor. Can I expect a refund? 

For exhibitors, sponsors, manufacturers’ training sessions, and meeting/audio rooms, InfoComm intends to comply with the Exposition Rules and Regulations provided in the exhibitor space agreement for all exhibitor paid products and as provided below: 


In the event of acts of God, acts of terror or threat thereof, war, government regulations or order, disaster, strikes, civil disorder, medical outbreak, public health threats as determined or recognized by the Centers for Disease Control and Prevention, the World Health Organization, or local public health agency, curtailment of transportation facilities, or other emergency disaster, national emergency, or other circumstances beyond AVIXA’s reasonable control, making inadvisable, impracticable, illegal or impossible to hold InfoComm, AVIXA may, in its sole discretion, postpone, relocate, or cancel InfoComm and AVIXA will have no liability therefor except as provided in this paragraph. 

  • If InfoComm is postponed and/or relocated, the Exhibitor’s registration will be valid for the rescheduled exposition and all amounts paid to AVIXA for the exposition will be applied to the rescheduled exposition. 
  • In the event of a cancellation in advance of the opening date of InfoComm, the full amount paid by Exhibitor to AVIXA for the exposition will be refunded.
  • Regardless of the timing of any cancellation by AVIXA under this section, Exhibitors that are AVIXA members will not receive any refund of their membership dues. 

For any questions or concerns, please contact InfoComm Account Services via email at or 703-273-7200.   


How can I access and contact InfoComm vendors?  

If you have requested or secured services with preferred vendors such as Freeman, Freeman AV, OCCC, CompuSystems (Lead Retrieval), Photography, Floral, Centerplate, SmartCity, we encourage you to reach out to them directly.  A list of approved vendors with their contact information can be found in this Official Vendors PDF.  

If you are an exhibitor and made your hotel booking through OnPeak (the official InfoComm housing vendor) your hotel reservation has been canceled on your behalf. If you have questions, please contact onPeak representatives at +1 855.992.3353 (Toll-Free) or +1 312.527.7300 or email

I am interested in exhibiting at InfoComm 2021, who do I contact? 

For additional questions, please contact your account manager.  

Will I earn priority points for my planned participation at InfoComm 2021? 

Yes! InfoComm 2021 exhibitors will earn priority points based upon their 2021 contracted and fully paid investment in exhibit space, meeting and audio demo room space, sponsorship opportunities, AVIXA membership, and participation in the show in accordance with the exhibitor contract as follows: 

  • Exhibitors will receive 1 priority point for every $3,000 of show-related investment contracted and fully paid for the U.S. InfoComm 2021 show annually (Show investment includes exhibit booth space, sponsorship, meeting rooms, audio demo rooms and Manufacturers’ Training sessions) 

  • Exhibitors will receive 5 priority points for participating and being fully paid in the 2021 U.S. InfoComm show 

  • If you are not fully paid and as stipulated in the exhibit contract, priority points will not be earned for 2021 

AVIXA Membership points: 

  • Priority Points for Bronze Membership: 2.5 

  • Priority Points for Silver Membership:    5.0 

  • Priority Points for Gold Membership:      10.0 

Companies with a membership in good standing at the time of their scheduled appointment time are eligible to earn AVIXA Membership points 


My session was accepted for InfoComm but I have not yet confirmed my participation, what happens now? 

All speakers whose session was accepted for InfoComm are still accepted. We will be contacting speakers to confirm availability to present their session during the new dates. Please indicate your availability and willingness to speak at that time.  

I confirmed my speaking session at InfoComm in June, now what? 

All speakers whose session was accepted for InfoComm are still accepted. We will be contacting speakers to reconfirm their availability to present their session during the new dates.  

What happens if I cannot present during the new dates? 

If you are not able to present during the new dates of InfoComm, your session will then be considered for virtual presentation opportunities in 2021. Accepted sessions will not carry over to 2022. 

What if I declined to present at InfoComm in June but would like to speak during the new dates? 

Accepted speakers that declined to present in June will also be contacted to indicate their availability during the new dates.  

Contact Us


Registration will open in June.

Join our mailing list to be notified when registration opens.


Please contact InfoComm Account Services at +1 703.273.7200 or email  Hours: Monday-Friday, 9:00 a.m.-5:00 p.m. ET. 


Please contact Annette Sandler, Director, Live Content, at  

Presenting Show Partner


Strategic Show Partner