Note: This is a three-day course from 8:00 a.m. - 5:00 p.m., June 10 - 12. Managing AV resources – technology and people – is no easy feat. Discover how to create SOPs, develop onboarding tools, train both your direct reports and end users, have critical conversations, and how to proactively mitigate potential AV/IT failures. Gain fresh ideas, practice training techniques, and examine real-world practices that will enable you to develop more efficient management practices.

WHO SHOULD TAKE THIS COURSE
• Technology Managers in Higher Education and Corporations
• Integrators and Consultants
• Manufacturers
• Rental and Staging / Live Events
• It’s really for everyone in AV / IT!

PREREQUISITES
Students preferably have two or more years of industry experience.

COURSE FEATURES
This three-day classroom course is eight hours per day. Additional evening work may be required. This is a management course, not a technical course. It also employs workshop style collaboration and hands-on application of skills.

Students will walk away with job aids and fresh ideas for a more efficient system of managing human and physical AV resources back at their workplace.

At the end of this course, you will be able to:

• Create SOPs that allow staff and end users to perform AV/IT tasks effectively and consistently.
• Develop orientation tools and procedures to efficiently onboard direct reports.
• Train and develop direct reports on how to achieve your vision of success.
• Identify key relationships across your organization that are foundational to your success.
• Establish and develop end user relationships through communication.
• Resolve conflict in efficient and professional ways.
• Develop efficient procedures for service recovery when managing incidents to limit future AV/IT failures.