InfoComm 2023


How to Effectively Manage AV Staff

Jun 10, 2023
Training Course
CTS: 24
CTS-D: 24
CTS-I: 24
Business and Project Management
Note: This is a three-day course from 8:00 a.m. - 5:00 p.m., June 10 - 12. Managing AV resources – technology and people – is no easy feat. Discover how to create SOPs, develop onboarding tools, train both your direct reports and end users, have critical conversations, and how to proactively mitigate potential AV/IT failures. Gain fresh ideas, practice training techniques, and examine real-world practices that will enable you to develop more efficient management practices.

• Technology Managers in Higher Education and Corporations
• Integrators and Consultants
• Manufacturers
• Rental and Staging / Live Events
• It’s really for everyone in AV / IT!

Students preferably have two or more years of industry experience.

This three-day classroom course is eight hours per day. Additional evening work may be required. This is a management course, not a technical course. It also employs workshop style collaboration and hands-on application of skills.

Students will walk away with job aids and fresh ideas for a more efficient system of managing human and physical AV resources back at their workplace.

At the end of this course, you will be able to:

• Create SOPs that allow staff and end users to perform AV/IT tasks effectively and consistently.
• Develop orientation tools and procedures to efficiently onboard direct reports.
• Train and develop direct reports on how to achieve your vision of success.
• Identify key relationships across your organization that are foundational to your success.
• Establish and develop end user relationships through communication.
• Resolve conflict in efficient and professional ways.
• Develop efficient procedures for service recovery when managing incidents to limit future AV/IT failures.
Justin Rexing
Justin Rexing, CTS-D, CTS-I, AV Systems Engineer - Western Kentucky University
Justin Watts
Justin Watts, CTS, DMC-D-4k, ITIL, MTA, Senior Design Engineer - Apple

Strategic Show Partners

Blackmagic Design Crestron

Supporting Show Partner

Shure Logo


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