This session is intended for business leaders, service and operations managers, and project managers.  It is presented by Tomira Kaminski, an operations department team lead, and Brandon Neufeld, a solutions manager who heads the managed meeting room business and project management office.

In a corporate environment of rising expectations about videoconferencing ease of use, uptime, and accessibility with clients who are more frequently collaborating with remote offices or hybrid workers not in attendance the industry has seen an explosion in the day to day use of videoconferencing.  Keeping systems running, supporting executive meetings in person, and providing immediate "how-to" guidance has changed the nature of what AV support now looks like and therefore the appropriate people required to deliver it.

The goal of this session is to help leaders and managers understand how to build an effective team of support personnel that meets the demands of today's corporate clients by putting in place the right recruitment, onboarding, and training programs.

Tomira and Brandon will set the stage by providing some case studies and examples in how AV support has been changing and how the skills required of staff in this space have evolved. Brandon will then outline proven and effective recruitment strategies from defining roles and deliverables in advance to create better job descriptions and posts, to reviewing and interviewing applicants for the right qualities.  Tomira and Brandon will then discuss onboarding strategies to introduce new employees to the processes, technologies, and training that will make them successful in the role.  Finally, Tomira will dive into ongoing training and development practices for new and existing personnel that will keep everyone on the team delivering at a world class level!