This session will explore the changing nature of customer support, looking at how requirements have evolved post pandemic, and how service providers can create value through an informed approach to conference room user support. 

With the majority of the corporate workforce now adopting hybrid models, traditional support levels no longer suffice. Moving from traditional break-fix support to a more concierge, white glove style support has been driven by user behaviour during and post-pandemic. Add into that the requirements of UC technologies and the closer alignment of IT and AV to make that possible, and the face of support for conference rooms has dramatically changed.  

This session will share practical advice for how integrators and service providers can create a blended approach of services to ensure value for customers and differentiate themselves from competitors. It will also cover how AV businesses can adopt new support technologies to reduce operational costs and align service functions with a more mature IT service management approach. 

We will also take a detailed look at the role remote monitoring and management systems have to play for conference room support, exploring the benefits of health monitoring, remote intervention and data management. 

Finally, we will look at how data can be harnessed and used by service providers to create tangible value for end users to assist their strategic decision making whether that’s what AV technologies they invest in or the real estate they commit to.