Many AV professionals working in Higher Education rely on student staff in order 
to set up, maintain, and/or operate AV across campus. While this is both budget 
friendly for the department and valuable experience for the student employees, it 
can also be a heavy lift for the AV professional. 
 
How do you instruct and manage a team of students, who have a wide range of 
prior knowledge and commitment? How can an AV professional rely on the 
success of classroom support or a live event when using student labor? Some 
people will answer, “You can’t,” but this session aims to prove you absolutely 
can! 
 
In this session, we will cover the crucial elements that create a strong and 
sustainable student staff: 
Setting and managing expectations 
Recruiting, hiring and onboarding 
Training in both AV and customer service 
 
After covering those three crucial elements, we will work together as a group to do a deep-dive on what might be the most difficult element: setting and managing expectations. Attendees will walk away with a rough draft of policy and procedure that they can continue to expand and implement in their department!  
 
Whether you feel you have your student staff well managed or you’ve abandoned 
the idea of a student staff all together, this session invites you to consider how 
strong and exciting the AV support on your campus can be while relying on your 
student staff.