Beyond the initial deployment, this session offers a real-world, 'boots on the ground' perspective on the ongoing operational challenges of Microsoft Teams, focusing on aligning Day 2 support with evolving user expectations. From white-glove service to establishing technical standards, learn practical strategies and actionable insights for maintaining a healthy, high-performing Teams environment that scales to meet future needs.

We'll cover how to optimize your team's support strategy and build the right support model (in-house vs. external) and establish essential AV/IT resources to ensure seamless collaboration and user satisfaction. We'll also explore day 2 troubleshooting and remediation with practical strategies for optimizing Teams deployments, resolving common hardware issues (US engine, cameras, audio), and proactively managing user expectations and feedback. Finally we'll discuss how to build a scalable and user-centric Teams environment by developing a strategic roadmap that incorporates best practices for Teams collaboration, white-glove service, and a clear understanding of financial costs, ensuring a sustainable and user-centric Teams experience.